See below the most frequently asked questions. We will update answers on a continuous basis, as some procedures and measures might change over time.
Is wearing face masks in the hotel mandatory?
It is recommended, that especially in indoor spaces, where a distance of 2m cannot always be guaranteed, a facemask is being used. We would ask you to wear your mask when entereing and leaving the restaurant and any time a distance of 2m cannot be guaranteed in our public areas. All of our team are wearing a face covering for your and their protection.
Are there any activities nearby which are suitable for social distancing?
We are at a great advantage to have such great outdoor space and landscapes surrounding Galway. A day trip to Connemara, the Burren or the Cliffs of Moher will be easily combined with social distancing. If you need help planning your trip or updated information on what stop-offs and placesof interest are open, our reception team will be happy to help. Call “0” from your room or send us an email to email@example.com and our team will give you the most up to date information on directions, opening hours, fees etc. A lot of places in Galway city are getting ready to make their business safe and there are a lot of outdoor places to be discovered within the city. We will keep our information up do date at the reception desk.
Are there any special measures for food service?
We have moved all our food services to our Bistro, where we have removed some tables / chairs to make social distancing possible. We would therefore strongly advise for you to pre-book your table. There is a one-way system implemented, to minimise unavoidable close contact between our team. All kitchen and food service staff will be wearing personal protective equipment such as gloves and facemasks. All staff members will be trained and re-trained to ensure all extra measures to prevent the spread of Covid-19 will be adhered to at all times. Any buffets, such as cooked breakfast or carvery lunch will be served by a chef and other items will be individually wrapped. Further measures for our staff will be temperature checks, cleaning schedules, no sharing of pens, docket books etc, good handwashing routine, extra hygiene training and more.
Should there be another lockdown, will I get a refund on my booking?
We are offering a wide range of rates and packages with fully flexible cancellation policy, so it will be best to book these rates. As people are now aware of the risks of Covid-19, it is not anymore considered as “force majeure” for any bookings made after May 2020. For certain dates, we are therefore still offering our advance purchase rate, which is non-refundable, but comes at a discount of 10%. This rate can be booked up to a week before arrival and might still suit guests who arecertain of their travel plans and wish to make that extra little bit of a saving. Should you have any questions on the cancellation policy on your booking, please feel free to contact our reservations team on firstname.lastname@example.org to discuss this further.
Has the hotel increased their cleaning activities in light of Covid-19?
Our accommodation team has always been working to their highest standards and is proud to have received several ISAI awards over the last few years. We have now implemented extra measures and cleaning protocols to ensure guestrooms have been sanitised before arrival. All rooms will be sanitised with medical grade sanitiser. Once a room has been thoroughly cleaned and sanitised, they are sealed until you enter. We have removed all unnecessary papers from the guest bedrooms, there will be individually wrapped glasses, the TV remote control will be sanitised and sealed and toilets will be sanitised and sealed. Our team is trained to pay special attention to all high-traffic touch points such as door handles, phones, remote controls etc. on a continuous basis. A special cleaning protocol has been implemented for all public areas. We would encourage guests to wash their hands on entering the hotel as well as before leaving and extra hand sanitising gel will be provided.
I have booked a function and already paid a deposit. What happens if the function can’t go ahead dur to government restrictions?
We are happy to discuss rescheduling your event or transferring your deposit. Please contact email@example.com to discuss your options.